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Let’s talk about your property.
Book a coverage review directly in the calendar, or fill in the form and we’ll reach out within one business day.
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Send Us a Message
Guest Squad is best suited for properties that receive regular call or message volume your team cannot always cover: independent hotels, boutique properties, resorts, serviced apartments, and short-term rental operators. If that sounds like your property, view pricing, browse services, or send us the details below.
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Before You Reach Out
A few things people usually ask.
What happens after I submit the form?
We respond within one business day to schedule a short discovery call about your property, current gaps, and volume.
Do I need to know which plan I want first?
No. Most clients are not sure which plan fits until we have talked through their volume and channels. See the Pricing page for an overview in the meantime.
Can I just ask questions before committing to anything?
Yes. A demo call is a conversation, not a sales pitch. Bring your questions about how the service actually works and what it would look like for your property specifically.
What should I prepare before a demo call?
Nothing formal. It helps to have a rough sense of your monthly call or message volume, which channels you use, and the hours where you currently have gaps. We will guide the rest of the conversation.
Can I request a quote without booking a full demo?
Yes. Fill in the form with your property details and volume and we will respond with a ballpark range before scheduling anything. A discovery call is only needed if you want to move forward.
How fast can Guest Squad review my property needs?
We review all form submissions within one business day. If your situation is time-sensitive, book directly on the calendar for the fastest response.
Still deciding? Read our comparisons on human answering services vs. AI voice agents and generic call centers.
What happens after you book a coverage review
- 01
We review your current call, message, and OTA coverage gaps.
- 02
We identify which hours and channels are most exposed.
- 03
We recommend the smallest coverage plan that solves the issue.
- 04
We document the onboarding steps, escalation rules, and reporting cadence.
- 05
You decide whether to start with one gap or broader support.
How It Works
Set up once. Stay in control.
Before coverage goes live, Guest Squad documents your property rules, escalation contacts, brand voice, channels, and guest-handling boundaries. Agents follow your approved instructions, escalate what your team needs to own, and provide reporting so nothing disappears overnight.
Discovery call
We learn your property, systems, SOPs, and where guests are currently falling through the cracks.
Setup & training
Your account is briefed on your PMS, rates, policies, and brand voice before a single guest is contacted.
Go live
Coverage begins on the channels you choose: calls, messages, OTA inbox, or after-hours only.
Reporting & refinement
You receive regular reporting on volume, response times, and recovered revenue, with adjustments as needed.
- Property-specific briefing before go-live
- Written escalation rules for urgent issues
- Guest tone and brand voice documented
- OTA, PMS, and inbox workflows mapped before coverage starts
- Daily or weekly activity summaries
- Quality review of guest interactions
- Clear boundary between what Guest Squad handles and what your team approves
Not Ready to Book Yet?
Start with one of these.
See what reporting looks like
Find your coverage gaps
Estimate missed revenue