GuestSquad

Pricing

Plans built around your property, not a generic tier.

Every engagement starts with a short conversation about your volume, channels, and current gaps, then we recommend the right level of coverage.

GuestSquad pricing is scoped per property or portfolio based on channels covered, call and message volume, hours of coverage, and reporting needs. There is no fixed published rate because two properties with different volumes and channels need different guest operations coverage plans. A quote is provided after a short discovery call and reflects your actual operation.

Starter

After-hours and overflow coverage for a single property.

Independent hotels & boutique properties

Most Chosen

Growth

Full guest-operations coverage across calls, messages, and OTAs.

Multi-property groups & resorts

Custom

Tailored coverage for large portfolios or unique operating models.

Hotel groups, management companies & STR portfolios

Contact Sales

Not sure which plan fits? Browse all services or see how we compare to AI voice agents and generic call centers.

Qualified properties can start with a 2-week pilot before moving into month-to-month coverage. See if you qualify →

See exactly what you receive each week.

Download the sample weekly report to see calls handled, OTA replies, escalations, and recommendations before committing to anything.

What Goes Into a Quote

What pricing depends on.

No two properties have the same volume, channels, or coverage needs. A quote reflects your actual operation. These are the factors that shape it.

  • Number of properties or listings
  • Monthly call volume
  • Monthly message volume across channels
  • Which channels are covered (calls, SMS, WhatsApp, OTA inboxes)
  • Hours of coverage required
  • PMS and OTA platform complexity
  • Escalation rules and on-call requirements
  • Reporting frequency and format
  • Seasonal coverage adjustments

What every client gets from day one.

  • 5-business-day setup
  • Property-specific briefing
  • Written escalation rules
  • Weekly reporting
  • Human response, not generic scripts
  • 2-week pilot available for qualified properties

Before we handle a single guest call or message, we document your rates, policies, escalation contacts, guest tone, and brand voice. Nothing goes live until your team has reviewed the coverage brief and approved how GuestSquad should handle and escalate guest situations.

Questions

Pricing, answered honestly.

What are guest operations coverage plans?

Guest operations coverage plans are the service tiers GuestSquad uses to package call answering, messaging, OTA inbox management, and after-hours support for a hotel or STR portfolio. Starter covers the core channels, Growth adds fuller coverage and reporting, and Custom is built around properties with higher volumes or multiple sites. All plans are priced per property based on actual volume and channels.

Is GuestSquad pricing based per property?

Yes. GuestSquad pricing is scoped per property or portfolio based on the channels covered, expected call and message volume, coverage hours, and reporting needs. A quote reflects your actual operation rather than a fixed tier.

Why don't you list exact prices?

Pricing depends on call and message volume, number of properties, and which channels you need covered. A quote takes one short call and reflects your actual operation, not a generic tier.

What affects GuestSquad pricing the most?

Volume is the biggest factor: total call and message volume across your covered channels. The number of properties, hours of coverage, and PMS or OTA complexity also affect the plan. A property receiving 200 calls per month is priced differently from one receiving 2,000.

Is there a setup fee?

There is a one-time onboarding fee that covers property briefing, agent training, system access, and go-live testing. The fee is disclosed during your initial quote call and is not a recurring charge.

Can we start with a pilot before committing to monthly coverage?

Yes. Qualified properties can start with a 2-week pilot before moving into month-to-month coverage. This gives both teams time to validate fit, guest communication workflows, escalation rules, and channel coverage before ongoing service continues.

Is there a contract?

Plans are month-to-month with 30 days notice to cancel. We would rather earn your renewal through performance than lock you in.

Can pricing change if call or message volume increases?

Yes. Plans are reviewed when volume increases significantly. You will never be billed at a higher rate without advance notice and your agreement.

Do you offer seasonal coverage?

Yes. Properties with seasonal peaks can structure coverage to match: full coverage during high season and reduced coverage or a pause during low season. This is agreed during onboarding.

Is there a minimum commitment?

No. Plans are month-to-month from the start with 30 days notice to cancel.

Can we start with one service and add more later?

Yes. Most clients start with after-hours coverage or OTA inbox management, then add reservation support or guest messaging once they see the first service working.

What do we need to provide before launch?

Access to your PMS or booking system, OTA extranets if applicable, your rates and room types, cancellation and modification policies, brand voice guidelines, and an escalation contact list. We provide a setup checklist during onboarding.

Do you replace our front desk staff?

No. We cover overflow, after-hours, and the channels your team does not have time for. Your on-site team stays focused on in-house guests.

Not Sure What Coverage You Need?

Use these tools before requesting a quote.

Or book a Coverage Review and we will walk through them with you.

Estimate missed revenue

Find your coverage gaps

See what reporting looks like

What happens after you book a coverage review

  1. 01

    We review your current call, message, and OTA coverage gaps.

  2. 02

    We identify which hours and channels are most exposed.

  3. 03

    We recommend the smallest coverage plan that solves the issue.

  4. 04

    We document the onboarding steps, escalation rules, and reporting cadence.

  5. 05

    You decide whether to start with one gap or broader support.

How GuestSquad keeps guest support controlled

Before coverage goes live, GuestSquad documents your property rules, escalation contacts, brand voice, channels, and guest-handling boundaries. Agents follow your approved instructions, escalate what your team needs to own, and provide reporting so nothing disappears overnight.

  • Property-specific briefing before go-live
  • Written escalation rules for urgent issues
  • Guest tone and brand voice documented
  • OTA, PMS, and inbox workflows mapped before coverage starts
  • Daily or weekly activity summaries
  • Quality review of guest interactions
  • Clear boundary between what GuestSquad handles and what your team approves

Get a quote built around your property.

Tell us your volume and channels, and we'll come back with a plan and a price, not a generic package.

Qualified properties can start with a 2-week pilot before moving into month-to-month coverage.

View Pricing