Pricing
Pricing built around your property's coverage needs
Guest Squad pricing is scoped around your actual guest communication load: call volume, OTA message volume, coverage hours, and how your operation is set up. No fixed tiers. No guessing at a plan before we know your property.
We scope the level of coverage your property actually needs without overbuilding or under-covering it.
Guest Squad pricing is scoped per property based on interaction volume, coverage hours, operational complexity, and delivery fit.
What's Included
Every plan is built around the channels your guests actually use
Every engagement is scoped around your property’s guest communication channels, whether you operate a hotel, boutique inn, serviced apartment, or short-term rental. Coverage is built to fit how your guests actually reach you.
- Phone answering — reservation and guest calls
- OTA inbox management — Booking.com, Expedia, Airbnb
- SMS and WhatsApp guest messaging
- Email guest communication
- After-hours and overnight coverage
- Escalation handling and on-call routing
Every property starts with core guest communication coverage. Final scope is confirmed during the review call based on how your guests actually reach you.
Pricing Factors
What affects pricing most
Interaction volume
The number of calls, messages, and OTA guest interactions your property needs covered each month.
Coverage hours
Whether you need after-hours support, overflow during peak periods, extended daily coverage, or broader around-the-clock availability.
Property complexity
A single-property setup with straightforward operations is scoped differently from a multi-property group or a higher-volume hotel with more coordination needs.
Support model fit
Some properties are best served through shared coverage. Others need a more dedicated setup based on volume, continuity, or operational requirements.
How Properties Structure Coverage
How hotels usually structure coverage
After-hours coverage
Evenings, weekends, and overnight. Covers the hours when missed calls cost the most.
Overflow coverage
Backup during check-in peaks and high-volume periods when your team is at capacity.
Extended coverage
Broader daily coverage across calls, OTA inboxes, and guest messaging channels.
Custom coverage
For multi-property operators, higher-volume hotels, or operations with more complex coordination requirements.
These are common coverage patterns, not fixed plan tiers. Most properties start with one pattern and refine coverage as needs become clearer.
Coverage Fit
Not every property needs the same support model
Lower-volume properties are often a fit for efficient shared coverage, while busier or more operationally complex hotels may need a more dedicated setup. We determine the right fit during the review so coverage matches your volume, continuity needs, and workflow complexity.
This affects both how coverage is structured and how it is priced.
Why This Matters
The right question is not just what coverage costs
Missed reservation calls, slow OTA replies, and uncovered overnight hours have a cost. The review call maps that gap against the coverage scope before you commit to anything.
How It Works
How pricing works
We review your current call and OTA message flow
We identify where guest communication is being missed or delayed
We recommend the right coverage structure
We provide a scoped quote based on fit
You do not need to know the right plan before reaching out. Most properties do not.
Qualified properties can move into a 2-week pilot after review.
Questions
Pricing questions, answered clearly.
Why don't you list exact prices?
Pricing depends on interaction volume, coverage hours, property complexity, and support model fit. A scoped review call is the fastest way to get a quote that reflects your actual operation.
What affects Guest Squad pricing the most?
Interaction volume is the biggest factor: the number of calls, messages, and OTA interactions your property needs covered each month. Coverage hours, property complexity, and whether shared or dedicated support is the right fit also shape the final price.
Is Guest Squad pricing based per property?
Yes. Guest Squad pricing is scoped per property or portfolio based on the channels covered, interaction volume, coverage hours, and operational complexity. A quote reflects your actual operation rather than a fixed tier.
Can we start with a pilot before committing to monthly coverage?
Yes. Qualified properties can start with a 2-week pilot before moving into month-to-month coverage. This gives both teams time to validate fit, guest communication workflows, escalation rules, and channel coverage before ongoing service continues.
Is there a setup fee?
No. There is no setup fee or onboarding fee. Property briefing, agent training, system access, and go-live testing are included as part of getting coverage started.
Is there a contract?
Plans are month-to-month with 30 days notice to cancel. We would rather earn your renewal through performance than lock you in.
Can coverage expand later?
Yes. Most properties start with after-hours coverage or OTA inbox management, then add channels or extend hours once they see the first scope working.
Not sure where to start? Browse all services or see how we compare to hotel answering service vs AI voice agent and hotel answering service vs call center.
Qualified properties can start with a 2-week pilot before moving into month-to-month coverage. See if you qualify for a 2-week pilot →
Get pricing that fits your property, not a generic tier
We'll review your interaction volume, coverage hours, property complexity, and operational setup before recommending the right structure and quote.
Qualified properties can start with a 2-week pilot before moving into month-to-month coverage.